Optical Customer Service Advisor - Leeds

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  • Monday to Friday
  • Office Based
  • 8am to 4pm/8.30am to 4.30pm
  • Glazing Lab
  • Team of 30 People

Opticians vacancies and Optical Customer Service Advisor jobs based in Leeds, West Yorkshire.  Zest Optical recruitment are working with an Ophthalmic supplier based in Leeds to hire a full time Customer Service Assistant.

A leading independent glazing and surfacing lab based in Leeds, West Yorkshire are looking for a full time Optical Customer Service Advisor.

This is an office based role working within the Customer Service team, liaising with independent Opticians across the North.

Optical Customer Service Advisor - Role

  • Working in a team of 30 (5 in the Customer Care Team)
  • To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
  • To take orders from Opticians via email and phone
  • To provide technical information regarding frames and lenses to Opticians
  • Deal with returned lenses and liaise with the lab to find a solution
  • Keep customers updated with any delays, remakes or breakages
  • Make customers aware of changes to product ranges or new promotions
  • To build a rapport with key clients
  • To fully interact with the supply chain across the relevant sites

Optical Customer Service Advisor – Requirements

  • Previous experience of working as an Optical Assistant or Glazing Technician
  • Happy to move away from retail
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills

Optical Customer Service Advisor – Salary

  • Base salary between £19,000 to £20,000
  • Monday to Friday – 8am to 4pm/8.30am to 4.30pm

To apply for this role please send a copy of your CV to Rebecca.wood@zestoptical.com or call 0114 238 1726 for more information.